Does Higher Emotional Exhaustion Lead To Turnover Intention When Employees Have Perceived External Employability?

Abstract

Employees nowadays go through a lot of emotional trauma. Few of which are personal factors while others are due to work related factors. The aim of this article is to pin down the subordinate’s perceptions towards their abusive supervisors and its effect on emotions. Employees when emotionally exhausted are likely to leave the organization provided they have better job opportunities especially when they are unable to handle those emotions due to abuse. Reactance theory and conservation of resource theory has been applied to explain the phenomenon of emotional exhaustion and turnover intention. Data from 155 employees was collected from various banks in Karachi, Pakistan which identified that abusive supervision indirectly increases turnover intention via emotional exhaustion. 32.9% of the variation in turnover intention is due to abusive supervisors and emotional exhaustion. Also, if employees have higher perceived external employability, they are more likely to quit from their jobs in the organization under the leadership of abusive supervisors.