Role of Supportive work environment in a healthcare organization: Mediating relationship of psychological capital
Abstract
The purpose of this study is to determine the mediating role of psychological capital between a supportive work environment and quality of care in the health sector of KPK. This study is one of the first to test the direct and indirect impact of a supportive work environment and quality of care in Pakistani healthcare centers. The proposed model was tested using a sample from doctors, and nurses working in healthcare organizations of Khyber Pakhtunkhwa. Questionnaires were distributed to 340 employees. A total number of 244 questionnaires were returned, with a response rate of 72%. В For this study, four hypotheses were developed to achieve the objectives. The current study investigated the direct impact of supportive work environment on quality of care. Specifically, the model was also examined the indirect impact of a supportive work environment on quality of care. The Structural equation modeling technique was used to test hypotheses. The result of the study suggested that a supportive work environment has a significant effect on the quality of care. Second, the mediating effect of psychological capital between a supportive work environment and quality of care was significant. The reported findings of the study provided valuable insights of the research in different ways as a contribution to the literature as well as to the practitioners and policymakers by providing few guidelines.
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Copyright (c) 2020 Zunnoorain Khan, Fuwad Bashir
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