THE IMPACT OF JOB STRESS ON EMPLOYEE'S PERFORMANCE:INVESTIGATING THE MODERATING EFFECT OF EMPLOYEES MOTIVATION

Abstract

This study aims to investigate the impact of job stress on employee's performance by
evaluating the moderating effect of motivation. The study was conducted in banking
sector in Khyber Pakhtunkhwa Pakistan. A sample of 200 employees including
managers and non managers were randomly selected from different banks. A self
administered questionnaire was distributed among them. Data was analyzed through
regression and Pearson correlation. Findings of the study reveal that there is significant
negative relationship between job stress and employees performance in the banking
sector. Motivation plays moderating role in the relationship between job stress and
employees performance. It has positive significant impact on employee's performance
and negative significant impact on job stress. The study reveals that employees in the
banking sector in Pakistan are confronting with heavy work load, conflict at work and
physical work environment. This is an alarming situation of job stress for the employees
of banking sector in Pakistan and motivation can be utilized in order to reduce the stress
and improve employee's performance.