Effect of Favourable Environment on Employee Commitment in the Service Context: The Buffering Role of Special Peer Support

Palwasha Bibi, Ashfaq Ahmad, Hazrat Bilal


The objectives of this research are to examine the impact of the favourable environment (FE) on the commitment of employees to the hotel industry in Malaysia. Samples were recorded from 300 hotel management staff in Malaysia using the survey questionnaire. We distributed 470 questionnaires to hotel staff in Malaysia, out of which 300 were returned, so the response rate was 62%. The research findings have shown that FE significantly positive impacts the commitment of employees in hotels in Malaysia. Additionally, the outcomes also indicate that SPS buffers the association between the FE and EC. It was concluded from the research that a better working climate and support from co-worker keeps employees happy and clearly enhances the productivity and efficacy of both employees and the organisation. In consistent with the findings of this analysis, it is recommended that hotel management in Malaysia should offer a similar clean environment in line with current obstacles and the developmental perspective of workers in various organisations. This study is of importance to both decision makers and policy makers.

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